If you happen to lose access to your Google Authenticator App or Multi-Factor Authentication (MFA) device there are a couple ways to reset it.
Still have access to your MFA phone number?
If you still have access to the phone number you used when signing up for your Eximchain account you can follow these steps. Log into https://eximchain.okta.com/ with your SMS MFA and reset the Google Authenticator MFA.
Lost MFA device and can't access phone number?
If you have lost your MFA device and also can't access the phone number you used to setup your SMS MFA, please contact firstname.lastname@example.org